Deutz Italy and Faresin have recently signed an important strategic cooperation agreement for the distribution of spare parts and to extend the technical assistance service on Faresin machines in Lombardy. This agreement strengthens the presence on the territory of the after-sales assistance to make customer service even faster and punctual.
Deutz Italy will become a Faresin authorized center. In fact, it will be able to resell the original spare parts and carry out maintenance and repair operations not only on the Deutz engines mounted on the Faresin mixer wagons and telescopic handlers, but also on the entire vehicle.
“The best and most advanced technologies cannot be successful if they are not supported by a quality after-sales service.”- comments Giulia Faresin, Operations Manager – “Faresin is heavily investing in this sense, with 4.0 digital solutions, specific training and enhancing customer service. The agreement with Deutz intervenes precisely on the territorial capillarity of the authorized workshops allowing our service to easily reach customers in Lombardy, to carry out repairs in the shortest possible time.”
“A quality after-sales service is the beating heart of every company” – comments Mr . Marco Colombo, Deutz Italy CEO. “Our company and Deutz AG itself are focusing on the punctual development of an after- sales service which is not limited to the single engine, but which is completed with the whole machine. The agreement with Faresin is to be considered the start-up of this ambitious project“.
You may download the original press release here